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Jess G's avatar

Dear Jennifer,

Thank you for this essay. Like so much of your writing, it stayed with me long after I finished reading it.

I found myself nodding in agreement as you described our longing for the awkward, idiosyncratic human voice. I share your concern that a culture obsessed with optimization can lose sight of what actually draws us toward one another. The trembling, unfinished places are often where the deepest connection is found.

At the same time, I wanted to offer another perspective born from my own experience.

Over the past several years, I have been advocating for my son. That advocacy has required navigating educational, medical, and legal systems while reading thousands of pages of reports, policies, legislation, research, and correspondence. Like many parents, I did not have access to advocates, lawyers, or researchers. I had determination, but not the resources that many institutions take for granted.

AI became, for me, not a replacement for thinking, but an equalizer. It didn’t tell me what mattered. It couldn’t know my son. It couldn’t discern the gap between institutional claims that his needs were being met and the reality I had witnessed over years of raising him. Those judgments remained deeply and irreducibly human.

What it could do was help me organize complexity, clarify my thinking, synthesize information, and express ideas with greater precision. It gave me access to capabilities that would otherwise have required expertise or financial resources beyond my reach.

The advocacy, the grief, the love, the discernment, the persistence, all of those remained profoundly human. The tool simply helped me carry a weight that had become too great for one person alone.

Reading your essay, I wondered whether there is another story to tell alongside the one about optimization. Perhaps the question is not the tool itself, but how we choose to relate to it. Like any powerful technology, AI can be used in ways that diminish our humanity or in ways that expand it. I think of the growing work in human-centred, trustworthy AI, which asks not simply whether AI should be used, but how it can be designed and governed to strengthen human agency, equity, and relationships. That feels like a profoundly human question.

Your essay ends with the hope that we might “do our messy part to save what we love.” That line resonated deeply with me. I don’t see AI as being in opposition to that hope. Used wisely, I think it can sometimes help ordinary people do exactly that.

Thank you for continuing to write in ways that invite reflection rather than certainty. I appreciate your willingness to hold tensions instead of resolving them too quickly. This essay has become one more tension I will continue to carry with me.

With gratitude,

Jess

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